Text to switch means you can switch mobile phone network without having to speak to your current network and face unwanted attempts to persuade you to stay.
Text to Switch becomes a legal requirement from 1st July 2019, however it became available from 25th June 2019.
Answer the six simple questions to see your switching options then follow the easy instructions on what number to text.
You can Text to Switch from these eligible types of mobile phone plan:
If you are in a minimum term contract - usually 24 months in the UK - you will need to pay an early termination charge.
If you have multiple numbers on your network account, you will need visit your online account or call your current network.
The Text to Switch service takes 60 seconds to get your Port Authorisation Code (PAC). Your mobile phone number will switch within one working day after your new mobile phone or SIM plan is activated. Working days are Monday to Friday, 9am to 5pm and exclude bank holidays.
It is free to send the text message. If you are still in a minimum term contract you will need to pay an Early Termination Fee that varies depending on how long is remaining on the contract. If you are on pay as you go, any remaining credit will be lost when the switch is complete.
Yes, you can switch both to and from SIM only plans. Simply follow the process above and choose SIM only plans when asked.
Yes, you can switch from a pay as you go plan to a new mobile phone or SIM only plan. Remember to use any credit you have left as you will lose it when the switch is complete.
The process is the same with the only difference being that the network can take up to two workings days to respond with your PAC (port authorisation code). Smooth Switch will be offering business account offers in the future.
